Session Replays
Frequently Asked Questions
Storage and data retention Session replays are stored for 90 days after the session ends. What cannot be recorded? Exatom's Session Replay recorder is agnostic to the technology or platform you used to build your website. We rely on standards like ...
Privacy controls
Exatom is a cookieless, privacy-first platform by design. We also took that route whilst developing our Session Replay product. Exatom's default privacy measurements for Session Recordings, all occurring locally within the user's browser before any ...
Finding customer frictions with Session Replays
Exatom offers multiple ways to access your Session Replays. Going from the most efficient route of analytics anomaly to a session replay, using our in-house build Friction score or filtering and sorting session replays yourself. We strive to make it ...
Getting started with Session Replays
Once your forms are set up within the platform, you can enable Session Replays by clicking the three dots (...) menu on the top right and clicking "Enable session replays" or by expanding the Expert options in the bottom left part of the form and ...
How Session Replays assist you in optimising your forms
With Exatom Session Replays, often called screen- or session recordings, you see the actions and behaviour of your customers on your forms, like seeing a video of their screen. They capture the customer’s entire behaviour, including mouse movements, ...
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Using Exatom events or signals on your website or CRM
While we provide our Motivational Widgets to make it easier to communicate with visitors on your forms, it might not be that exact moment or format to deliver a message. You might be looking for capturing form specific signals like started or ...
Top Sources (UTM) reporting
Our Top Sources reporting section within the Form Engagement module allow you to report on your paid campaigns and referrals by analysing UTM parameters. For each UTM parameter you will be able to see its volume, start rate, error rate, autofill ...
Introduction
When we founded Exatom, we bundled a few decades of experience in digital marketing, development and data science and started to focus on online forms. Because we think that online forms don’t get the attention they need. We have seen so many ...
Setting up an account to manage multiple websites
When you are an agency or consultancy company managing multiple client's websites in the Exatom platform, make sure that the company name in the platform is your own company name and not the client's. In the website section, you can specify the ...
Keyboard shortcuts
To make your life easy, you can use keyboard shortcuts to save some time. Here is the list of shortcuts we applied in our platform: Shortcut key Function Where applicable Shift (press 2 times) Open the website selector. Once opened you can start to ...